Welcome to Gassen Company!
Your Board of Directors chose Gassen Company to assume full management responsibilities on 6/1/2022.
Our Association Manager, Kathy Williams, CMCA, will handle the day-to-day activities for Brandychase, and can be reached by calling 952-922-5575 Monday through Friday 7 am-5 pm or you may email the Gassen’s Client Support Team at email@example.com.
You may also go online to gassen.com during business hours and “live chat” with one of our client support staff members, who are all located right here in the Twin Cities Metro area! If you require emergency service, please contact us at 952-922-5575, this number is answered 365 days a year, 24 hours a day.
YOU CANNOT SET UP YOUR PAYMENT PREFERENCES UNTIL THE FIRST BUSINESS DAY OF THE MONTH.
This is important! In order for you to set up your online account, we need your email address so we can send you an activation link. Gassen will receive the email address you had on file with our previous management company. If you want to change/add your email address, please call our Client Support Center at 952-922-5575 or send us an email to firstname.lastname@example.org requesting an activation link (please include your property address in the subject line and/or body of the email). You will receive an email from AppFolio with your portal activation link on the first business day of the month, Wednesday, June 1, 2022. At that time, you will be able to select your payment options.
E-Check or Credit card auto payments can be set up in the online portal, “AppFolio” beginning Wednesday, June 1, 2022. E-Checks have no additional processing fees. Credit cards have a 2.99% transaction fee applied with a $3.50 minimum charge and Debit Cards have a $9.99 transaction fee applied.
If you choose to pay using your personal bank’s Bill-Pay option, you will simply need to contact your bank and establish Brandychase at Shepard Park Owners’ Association, Inc. as a payee, requesting payment be made at least 7 days prior to the due date, and have your bank send your payment to the following address:
Brandychase at Shepard Park Owners' Association, Inc. c/o Gassen Company PO Box 98068 Phoenix, AZ 85038-8068
Your property number & account number are required and are available in the welcome letter sent via mail on 5/10/2022.
Statements will not be mailed monthly. You may pay with a personal check, but it must be accompanied by a payment envelope. Please call or email Gassen to request your payment envelopes so that we can provide that to you.
You can set up either email reminders or mobile push notifications if you have the Online Portal app on your phone. Navigate to the Account Profile tab of the Online Portal, then in the Contact Preferences block, select what kind of recurring payment reminders you would like to enable, then click Save.