Download the Mobile app to stay logged in to your Online Portal. Make payments, submit maintenance requests and review important documents 24/7 with the Online Portal by AppFolio.
- Pay dues and set up automatic payments.
- Submit and monitor the status of maintenance requests.
- Access essential documents like meeting minutes for homeowners.
- Homeowners can submit architectural requests and view association-related events.
- Find contact information for Association Management Company.
Activate Your Account Online
- You’ll receive an Online Portal Activation email or text message from Gassen on June 1st. Click Activate Now in the email, or tap the link in the text message to establish a strong password to activate your portal.
- You can also self sign up for the Online Portal at https://gassen.appfolio.com/connect/users/request_access and input your information.
- Bookmark, create a shortcut icon for the login page, or download the mobile app so it is easy to return at any time.
- You will receive a confirmation email once your portal is activated.
Make a Payment
- Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.
- Click Pay Now to make a one-time payment.
- Select your preferred payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
- Pay Now – Continue through the steps to submit a payment directly to your property management company. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all necessary steps to submit the payment.
Set Up an Auto Payment
- Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.
- Click Set Up Autopay to create an automatically recurring payment.
- Select your preferred payment method: eCheck (direct withdrawal from bank account) or use a Credit or Debit Card.
- Pay Now – Continue through the steps to submit a payment directly to your property management company. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all the necessary steps to submit the payment.
Submit a Maintenance Request
Submit maintenance requests directly to your property manager along with photos of the issue.
- From the Home or Maintenance tab, click Request Maintenance.
- Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), give the property manager permission to enter with their key, then click Submit Request.
- If you would like a copy of this request for your records, please contact your property manager.
Check on a Maintenance Request
Check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.
There is no limit to how many maintenance requests you can submit or see in your Online Portal. If you feel there are some missing, please contact your property manager as it’s related to something they’ve done on their end.
