Maintenance

A major attraction of condominium living is the maintenance services provided by the Association which a single-family homeowner would either have to do themselves or hire an outside contractor to do. Brandychase at Shepard Park takes pride in providing a high level of maintenance to its members and 68% of each owner’s assessment goes towards maintenance in one form or another, including the Reserve Fund contribution, 100% of which will be used to fund future major maintenance projects such as replacement of roofs and asphalt.

However, condominium living is not totally ‘maintenance free’, a much-overused term. In a condominium association, all maintenance falls into one of three categories:

  • The Association does the work and pays for it using the monthly assessments paid by all of the owners;
  • The Association does the work, but then charges the benefited owner(s) for the costs; or
  • The individual owner is responsible for having the work done at their own cost.

The maintenance obligations of the Association are spelled out in the Declaration. In somewhat oversimplified terms, the individual owner is responsible for maintaining their own unit and the Association is responsible for the rest of the property, which is called the Common Elements. Article II states that the unit includes everything from the drywall and in, on the perimeter walls and ceilings, and from the top of the subfloor. Therefore, the owner is responsible for the maintenance of everything inside the walls, floor, and ceiling of their unit, and the Association maintains everything else.

Maintenance Requests

To report a maintenance need or concern, please email service@omega-mgt.com or call 763.449.9100 to create a ticket or view the status.

After Hours Emergencies

The normal office hours for Omega Management are from 8:00 a.m. to 5:00 p.m., Monday-Friday. If you need to report a maintenance emergency outside of those hours, immediately call Omega’s 24-hour live emergency answering service at 952-936-4030. (Note: messages left on voicemail after the Omega office is closed are not listened to until the next business day.)